Clear Terms, Complete Trust
We believe in transparency. Every policy is written in plain language so you know exactly what to expect from Keystone Mathematics Coaching.
Terms of Service
By enrolling in Keystone Mathematics Coaching, you agree to the following terms that govern our structured coaching programs.
Virtual Delivery
All sessions are conducted online via live video, ensuring accessibility regardless of location.
Structured Groups
Students are placed in small, level-appropriate groups to maximise engagement and individual attention.
Assistant-Led Support
Trained teaching assistants provide supplementary guidance during practice sessions.
Hands-On Problem Solving
Our methodology centres on active participation — students solve problems in real-time, not passively watch solutions.
Payment & Security
We offer flexible payment options to suit your family's needs, with all transactions handled securely.
Monthly Package
Pay session-by-session with flexible monthly billing. Ideal for trying out the programme.
Full Course Package
Commit to the full programme and benefit from a discounted rate. Best value for dedicated learners.
Securely Processed
All payment data is encrypted and protected.
Refund & Cancellation
We understand that circumstances change. Our refund policy is designed to be fair and straightforward.
Refund eligibility applies only prior to the second session.
Before Second Session
Full refund available minus a small administrative fee. Simply notify us before your second scheduled session.
After Second Session
No refunds are issued once the second session has been attended. You may transfer your remaining sessions to another student.
Cancellation Notice
Individual session cancellations require at least 24 hours' notice. Late cancellations are counted as attended.
Professional Disclaimer
Keystone Mathematics Coaching provides expert guidance, structured curricula, and dedicated support to help students reach their full potential. However, academic outcomes depend on a number of factors including individual effort, consistency of practice, and prior knowledge. Specific grades or examination results cannot be guaranteed. Our commitment is to provide every student with the tools, methodology, and environment needed to succeed.